21 May 2021

Ticket Credit FAQs

Customers that received RFL ticketing account credit as opposed to a cash refund can follow the FAQ’s below for further information on how this can be used for a variety of events.

When will I receive my credit?

Customers who requested credit following the cancellation of Summer Bash, Challenge Cup Semi-Finals, RL Ashes and Dacia Magic Weekend can access their credit from Wednesday 10th September. Customers who requested a credit following the announcement regarding the Challenge Cup Final being played behind closed doors can access this from Friday 23rd October.

What can I use my credit for?

Credit can be used for any RFL or Super League event in 2020 or 2021 with details of future events expected to be announced in due course.

When can I spend my credit?

Credit customers were permitted access to the RLWC2021 priority window which opened on September 21st and closed on October 1st. As above if you wish to instead use your credit on a future RFL/Super League event please be patient as further details are announced.

How do I use my credit?

Credits should be used online via your RFL ticketing account. The amount you currently have credited will appear on your homescreen and can be applied before completing your purchase. You can use as little or as much of your credit on a transaction as you wish and pay any balance with a credit/debit card. However, please ensure this is applied prior to completion of the sale as we are unable to action retrospectively. If you are a customer with accessible ticketing requirements you can also use the credit by speaking to a member of our box office.

I've decided I no longer want a credit

All refunds had to be requested by Monday 31st August. At that point customers were given credit to use on the events listed above. Refunds are no longer available.

I have purchased RLWC2021 tickets with my credit but cannot select my seat. What Next?

All RLWC2021 tickets purchased with credit will be handed over to the RLWC2021 team post priority window closing on Thursday 1st October. You will be contacted by the team after this date, who will allocate a seat and be able to discuss any requirements you may have.

Does my credit expire?

All credit must be used by the end of the 2021 Rugby League season. After this point you will no longer be able to utilise account credit for events.